Privacy Policy

1. Overview

This Privacy Policy explains how ASTERA collects, uses, and protects your personal data when you visit this website or engage with services.

ASTERA is committed to handling your data with care, transparency, and respect.

2. What Data We Collect

We may collect the following information:

  • Name

  • Email address

  • Phone number (if provided)

  • Information shared via contact forms or enquiries

  • Project or service-related information

  • Website usage data (such as pages visited, via cookies)

3. How Your Data Is Collected

Your data may be collected when you:

  • Fill out a contact form

  • Sign up to receive updates or communications

  • Work with ASTERA as a client

  • Browse the website (via cookies and analytics tools)

4. How Your Data Is Used

Your data is used to:

  • Respond to enquiries

  • Provide services and manage client relationships

  • Send relevant communications (if you opt in)

  • Improve the website and user experience

Your data will never be sold or shared for marketing purposes.

5. Legal Basis for Processing

Under UK GDPR, ASTERA processes personal data based on:

  • Consent (e.g. when you submit a form or subscribe)

  • Contract (e.g. when you engage services)

  • Legitimate interests (e.g. improving services and communication)

6. Data Storage & Security

  • Your data is stored securely using trusted platforms (such as Squarespace or email providers)

  • Reasonable steps are taken to protect your information from unauthorised access or misuse

7. Data Retention

Your data is kept only for as long as necessary:

  • Enquiry data: retained for a limited period unless a working relationship begins

  • Client data: retained for legal, administrative, or business purposes

You may request deletion of your data at any time (see Section 9).

8. Cookies

This website may use cookies to:

  • Understand how visitors use the site

  • Improve functionality and performance

You can control or disable cookies through your browser settings.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data held about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent at any time

  • Lodge a complaint with a data protection authority

To exercise any of these rights, or if you have questions about how your data is handled, you can contact: ciao@arisewellbeing.com

ASTERA uses trusted third-party services to support its operations, including email providers (such as Proton and Google), workspace and data management tools (such as Notion), and website analytics tools (such as Google Analytics). These providers are expected to handle data in accordance with applicable data protection regulations.

10. Third-Party Services

ASTERA may use trusted third-party tools (such as email providers or analytics platforms) to support website and business operations.

These providers are expected to comply with data protection regulations.

11. Changes to This Policy

This Privacy Policy may be updated from time to time.

The latest version will always be available on this page.